Last updated: 4 October 2026
Last updated: 4 October 2026
Welcome to Pronti! We provide a hyper-local, on-demand delivery platform to connect Retailers and Customers who require fast, same-day delivery of goods, using independent Drivers to fulfil orders (Platform). In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your employer). When we say we, us, or our, we mean Pronti Co Pty Ltd (ACN 684 730 596). These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a user. You cannot use our Services unless you agree to these Terms. The obligations in these Terms apply to Customers only. If you are a Retailer or a Driver, please refer to the relevant terms for those users.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
For questions about these Terms, or to get in touch with us, please email: [email protected]
These Terms were last updated on 4 October 2026.
Please read these Terms carefully before you accept. We draw your attention to:
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform.
These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.
1.1 These Terms apply from when you sign up for an Account, until the date on which your Account is terminated in accordance with these Terms. We grant you a right to use our Services for this period of time only.
1.2 These Terms apply where you are a Customer only.
1.3 You must be at least 18 years old to use our Platform.
Platform Licence
1.4 While you have an Account, we grant you a right to use our Platform (which may be suspended or revoked in accordance with these Terms). This right cannot be passed on or transferred to any other person.
1.5 You must not:
1.6 Variations: We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use our Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may close your Account with effect from the date of the change in these Terms by providing written notice to us. If you close your Account, you will no longer be able to access our Services (including our Platform) on and from the date of cancellation.
2.1 Our Platform is a place where Customers can purchase items from Retailers, and Drivers deliver these items to the Customer. We only provide our Services (including our Platform) and are not a party to any transaction or agreement entered into between Retailers, Customers and Drivers (see the "Our Services" section below for more information about the services we provide to you).
2.2 Customers can browse Store Listings without an Account. Customers wanting to purchase Products in a Store Listing must create an Account, and may send a request to purchase Products to a Retailer through our Platform.
2.3 The terms and conditions relating to a Store and sale of Products are listed by the Retailer in the relevant Store Listing and, where applicable, each Product Listing. By making payment of the Product Price, Customers accept the terms and conditions of sale for the Order with the Retailer.
2.4 All monies paid for the Product Price and Delivery Fee by the Customer to Retailers or Drivers (as applicable) will be held by our third-party payment processor, and will be distributed to the Retailer or Driver (as applicable) pursuant to the terms and conditions with the Retailer and Driver respectively.
2.5 We do not endorse or approve, and are not responsible for, any Store Listing, Products or Driver Services not provided by us. We may, at any time (at our sole discretion), remove any Store Listing or Product Listings.
2.6 Pronti operates as a technology platform that connects Customers, Retailers and independent Drivers for the purpose of facilitating the purchase and delivery of goods.
2.7 Pronti does not manufacture, sell or supply the goods listed on the Platform. The contract for the sale of goods is between the Customer and the Retailer.
2.8 Drivers are independent service providers who perform delivery services. Pronti does not provide delivery services directly.
2.9 Pronti's role is limited to facilitating connections, processing payments through third-party payment providers, and providing the Platform through which transactions and delivery arrangements may occur.
2.10 Drivers are responsible for all aspects of the Driver Services and we are not responsible for the delivery of an Order.
3.1 We provide the following services to you:
(collectively, our Services).
3.2 If you require Support Services, you may request these by getting in touch with us through our Platform.
3.3 Unless we agree otherwise, Support Services cannot be used to support any other products or services, and does not include training, installation of software or hardware, software development or the modification, deletion or recovery of data or any on-site services.
3.4 We will not be responsible for any other services unless expressly set out in these Terms or on our Platform.
3.5 Beta Services: If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
4.1 You must register on the Platform as a Customer and create an Account (Customer Account) to access the Platform's features.
4.2 You may register for an Account using your Apple, Google or Meta account (Single Sign-On Account). If you sign in to your Account using a Single Sign-On Account, you authorise us to access information from your Single Sign-On Account including your name and contact information.
4.3 While you have an Account with us, you agree to:
5.1 We may contact you via the Platform using in-Account notifications, or via off-Platform communication channels, such as text message, phone call or email.
5.2 Customers and Drivers can communicate privately using:
5.3 Customers will receive notifications on the Platform, by email or text message updating them on the status of their Order.
5.4 Customers and Drivers must not use the contact details to organise the provision of the Driver Services off the Platform, or otherwise to attempt to circumvent the payment of any fees to us.
6.1 You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Platform (as applicable).
6.2 You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of our Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.
6.3 We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.
6.4 Where you use our Platform to make an Order and payment in respect of the Order and the Driver Services provided, you acknowledge and agree that:
6.5 Late Payments: If any fees due to us under these Terms or as a result of your use of our Services are not paid on time, we may:
6.6 Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
7.1 We may from time-to-time issue you with promotional discount codes for use on our Platform (Discount Codes). The conditions of use relating to Discount Codes (including how to claim a Discount Code) will be set out on our Platform.
8.1 You may review your experience with Retailers and Drivers on our Platform (Review). We may remove Retailers and Drivers from our Platform (in our sole discretion) who receive a high number of negative Reviews. Drivers may also review their experience with you, and we may suspend or remove Customers who receive a high number of negative Reviews.
8.2 You agree to provide true, fair and accurate information in your Review. If we consider that your Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting further Reviews. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Review.
8.3 You may only write a Review about your own experience. You must not write a Review about another person's experience.
8.4 You must not offer or accept an incentive (such as a gift, reward, discount or payment) for leaving a Review.
8.5 You must not disclose any Personal Information in your Review.
9.1 The cancellation and refund of any amounts paid in respect of an Order is strictly a matter between Retailers and Customers. The terms and conditions of a Store Listing or Product Listing will clearly set out whether refunds or cancellations are permitted.
9.2 You may cancel the Driver Services at no charge before a Driver accepts your Order. If you cancel after a Driver has accepted your Order but before the Driver collects it from the Retailer, you may be required to pay the Cancellation Fee. Once the Driver has collected your Order, the Driver Services cannot be cancelled and the Delivery Fee is payable.
9.3 You agree that your Delivery Location and delivery instructions provided to a Driver is accurate, up-to-date and compliant with any policies set by the Driver or Retailer. You agree that you may be required to pay the Cancellation Fee to the Driver or Retailer (as applicable) as a result of your failure to comply with this clause 9.3.
9.4 Any disputes between a Customer, Retailer and Driver with respect to any refund or cancellation is to be handled in accordance with clause 17.2.
10.1 While we strive to always make our Services available to you, we do not make any promises that these will be available 100% of the time. Our Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
10.2 Our Services (including our Platform) may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
10.3 We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.
11.1 While using our Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a 'need-to-know basis' (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.
11.2 However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.
11.3 We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on our website, and applicable privacy laws.
11.4 You must only disclose Personal Information to us if you have the right to do so (such as having the individual's express consent).
11.5 You must not disclose Personal Information about a Driver or any Retailer (or the Retailer's staff) to third parties unless authorised by these Terms or by law.
11.6 We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). As part of our Services, we will also need to disclose information about Customers to Retailers, and vice versa, so that they can connect and transact.
11.7 Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
12.1 In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms. Our liability for a breach of your Consumer Law Rights is, unless the laws of your jurisdiction state otherwise, limited to either resupplying our Services, or paying the cost of having our Services resupplied.
12.2 If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
12.3 You may have Consumer Law Rights in respect of the goods and services provided to you by Retailers and Drivers.
13.1 We own all intellectual property rights in our Services (including our Platform). This includes how our Platform looks and functions, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on our Platform.
13.2 We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
Your Data
13.3 We do not own any of Your Data, but when you enter or upload any of Your Data into our Platform, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data while you have an Account with us (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:
13.4 You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks, and may be transferred unencrypted.
13.5 You are responsible for (meaning we are not liable for):
13.6 When you use our Services, we may create anonymised statistical data from Your Data and usage of our Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve our Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.
13.7 If you do not provide Your Data to us, it may impact your ability to receive our Services.
14.1 To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
14.2 Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
15.1 To the extent that you are using or accessing our Platform on an iOS device through a mobile application from the Apple App Store, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for our Platform and any content available on our Platform.
15.2 Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.
15.3 If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
15.4 Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
15.5 Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party's intellectual property rights.
15.6 You agree to comply with any applicable third-party terms when using our mobile application.
15.7 Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
15.8 You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
16.1 We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as the unauthorised sharing of login details for our Platform). If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your Account and your access to our Services will end.
16.2 We may terminate these Terms (meaning you will lose access to our Services, including access to your Account) if:
16.3 You may terminate these Terms if:
16.4 You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 24.4), and termination will take effect immediately.
16.5 Upon termination of these Terms:
16.6 Termination of these Terms will not affect any other rights or liabilities that we or you may have.
17.1 Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
17.2 Disputes between Retailers, Drivers and/or Customers: We encourage Retailers, Drivers and/or Customers to attempt to resolve disputes (including claims for refunds or remedies) directly and in good faith, either through our Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, Retailers, Drivers and/or Customers may choose to resolve the dispute through other means, such as mediation. We are not responsible for mediating or resolving disputes between Retailers, Drivers and/or Customers.
17.3 Disputes with Pronti: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. If the Dispute is not resolved at that initial meeting, either party may refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation.
17.4 Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including our Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
17.5 Governing law: These Terms are governed by the laws of New South Wales, and any matter relating to these Terms is to be determined exclusively by the courts in New South Wales and any courts entitled to hear appeals from those courts.
17.6 Illegal Requests: We reserve the right to refuse any request for or in relation to our Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.
18.1 Customers must not use the Platform to request, purchase or facilitate the delivery of goods that are illegal, hazardous, restricted or otherwise prohibited under applicable law.
18.2 Prohibited items include, but are not limited to:
18.3 Pronti reserves the right to cancel any order involving prohibited items and suspend or terminate any account involved in such activity.
19.1 Delivery times displayed on the Platform are estimates only and may vary depending on retailer preparation times, traffic conditions, weather, driver availability and other operational factors.
19.2 Pronti does not guarantee delivery within any specific timeframe and will not be liable for delays beyond its reasonable control.
20.1 Customers must ensure that accurate delivery information is provided and that someone is available to receive the Order.
20.2 If delivery cannot be completed due to incorrect delivery information or the Customer being unavailable, the Driver may attempt to contact the Customer.
20.3 If you are not available, the Driver may leave your Order in a secure location at the Delivery Location where your delivery instructions permit it and the Driver reasonably considers it safe and lawful to do so, and will upload a photo to the Platform to confirm delivery. Risk in the Order passes to you once it has been delivered. Orders that require a signature or identity check (such as age-restricted or prescription items) will not be left unattended.
20.4 If the Order cannot be delivered after reasonable attempts, the delivery may be cancelled or returned to the Retailer and additional fees may apply.
21.1 Some Retailers offer Pronti as a delivery option at the checkout of their own website (Click & Deliver). If you select Pronti delivery at a Retailer's website checkout, you do not need a Pronti Account, and your purchase of the Products, and your payment of the Product Price and Delivery Fee, are made with the Retailer under the Retailer's own terms.
21.2 The delivery of a Click & Deliver order is subject to the following delivery terms, which Retailers must make available to you at or before checkout: clause 9.2 (cancellation of the Driver Services), clause 9.3 (accurate delivery details), clause 18 (Prohibited Items), clause 19 (Delivery Timeframes) and clause 20 (Failed Delivery Attempts), as if references in those clauses to a Customer were references to you.
21.3 Any request for a refund of the Product Price or Delivery Fee for a Click & Deliver order must be made to the Retailer.
22.1 Customers agree not to initiate a chargeback or payment dispute with their payment provider without first contacting Pronti to attempt to resolve the issue.
22.2 If a chargeback is initiated in violation of this clause, Pronti reserves the right to recover any associated costs, fees or losses and may suspend or terminate the Customer's account.
23.1 Customers must not engage in fraudulent, deceptive or abusive conduct on the Platform.
23.2 This includes, but is not limited to:
23.3 Pronti may suspend or terminate accounts involved in suspected fraudulent activity and may report such activity to relevant authorities.
24.1 Customers agree to indemnify and hold harmless Pronti, its directors, officers, employees and contractors from and against any claims, losses, damages, liabilities or expenses (including legal costs) arising out of or in connection with:
24.2 Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.
24.3 Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
24.4 Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
24.5 Survival: Clauses 11 to 17 will survive the termination or expiry of these Terms.
24.6 Third Party Sites: Our Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations in relation to the suitability of those websites. If you purchase goods or services from a third party website linked from our Platform, those goods or services are being provided by that third party, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform. We will make it clear by notice to you which (if any) goods or services, or website links, we receive a benefit from by featuring them on our Platform.
25.1 In these Terms:
Account means an account accessible to the individual or entity who signed up to our Services.
Cancellation Fee means the fee payable where a Customer cancels the Driver Services, as set out on our Platform.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of our Services (including our Platform) will not constitute "Consequential Loss".
Customers means a customer who purchases Products from a Retailer via our Platform.
Delivery Fee means the fee payable by a Customer or Retailer (as applicable) to the Driver for the Driver Services.
Delivery Location means the location indicated by you for an Order to be delivered to.
Drivers means our third-party drivers that perform Driver Services to Customers or Retailers (as applicable) via our Platform.
Driver Services means the delivery services provided in connection with an Order between a Retailer and Customer, conducted via our Platform.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Order means a confirmed order for the purchase of Products by a Customer from a Retailer.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Products means the goods purchased by a Customer from the Retailer, the subject of an Order.
Product Listing means the description of a Product for sale available on a Retailer's Store Listing.
Product Price means the price payable for a Product.
Platform means our cloud-based platform that we provide you with access to as part of the Services.
Services means the services we provide to you, as detailed in clause 3.1.
Store Listing means the description of a Retailer's store and the Products the Retailer sells, including the fees for the Products via our Platform.
Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving our Services or stored by or generated by your use of our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with our Services. Your Data does not include any data or information that is generated as a result of your usage of our Services that is a back-end or internal output or an output otherwise generally not available to users of our Services.
Email: [email protected]
Website: https://pronti.au